Client review, video, 1 min 9 s
A business owner on the crisis that could have destroyed 10 years of work
A DefendMyRep client describes a crisis that threatened a business built over 10 years, the three companies they tried first, and what came next. Video and transcript.
A DefendMyRep client, unnamed. In their own words, with captions.
The figures
The numbers are the client's own.
Each figure is said on camera. Select one to hear it in context.
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10+ years
How long the client says they had been building the business.
Play from 0:12 -
A few days
How quickly the client says it could all have been destroyed.
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3 other firms
Reputation companies the client says they tried first. The client says those made it worse.
Play from 0:22 -
Ongoing
The client says they were satisfied enough to sign up for ongoing reputation management.
Play from 0:42
In the client's words
What the client said, word for word.
This is a business that I've been building for over 10 years and in just a matter of a few days, it was going to be all destroyed had I not found these guys.
They didn't handle the crisis. They actually made it worse.
About the three other reputation companies the client tried first.
But luckily, I found the guys and they actually helped me manage this crisis situation, deactivate it so my business can keep on thriving.
I was so satisfied with their services that I actually signed up for, you know, ongoing reputation management services.
They actually helped me take down a bunch of false reviews that my competitors were trying to put up in order to attack my business.
Full transcript
The whole account, in order.
Written from the video's captions, word for word. Select a time to play the video from that point.
- Play from 0:00
The crisis
Four months ago, I had a huge crisis situation come up and I just quite frankly had no idea what to do, right? It was an existential crisis that could have possibly just turned my entire business upside down.
- Play from 0:12
What was at stake
This is a business that I've been building for over 10 years and in just a matter of a few days, it was going to be all destroyed had I not found these guys.
- Play from 0:22
The companies tried first
And they weren't the first reputation company, you know, I found. I actually found like three other ones, but quite frankly, they were horrible, right? They didn't handle the crisis. They actually made it worse.
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What changed
But luckily, I found the guys and they actually helped me manage this crisis situation, deactivate it so my business can keep on thriving.
- Play from 0:42
Staying on
And I was so satisfied with their services that I actually signed up for, you know, ongoing reputation management services.
- Play from 0:50
False reviews and negative press
They actually helped me take down a bunch of false reviews that my competitors were trying to put up in order to attack my business. They actually helped me handle future crisis situations and take down a bunch of negative press as well.
One client's account
This is one client's experience of one crisis. Every case is different, so it does not predict what will happen in yours.